To make matters worse, support is across the world in another time zone and these responses are a day delayed.Īnd to clarify, I adamantly disagree that a monthly price should be 43% MORE expensive just because it allows for customer flexibility. I have asked for my latest payment to be credited towards a new annual subscription. I didn't request for my subscription to be cancelled or to get special pricing for what I thought was fair. Please confirm by if you wish to cancel your subscription. However, I'm afraid we cannot adjust the pricing. I'm afraid the only exception I can offer you at this point, if you no longer wish to continue to use Enscape, is to cancel your license retroactively and cancel May's invoice. The reason we listed the price per month, was to show how the prices compared for each subscription. The email did list the various billing periods for each license type. Please note that the price for the Fixed-Seat Yearly licenses stayed nearly the same and you might want to consider changing to a yearly subscription instead. We believe the value that you receive through the flexibility of the monthly license needs to be reflected in the price.
We reevaluated our prices in detail and the benefits of monthly fixed licenses did not align with the price point we set before. Meanwhile, Enscape has made significant new investments, including staff, so we could bring you the best possible product with the best possible service. We have been fortunate that we have been able to keep our prices steady since October 2019. From time-to-time, we reevaluate our pricing.
0 kommentar(er)
